We stand behind the quality of the fabric and the construction of the garments we make with a full satisfaction guarantee.
Atlanta Custom Tailors requires a non-refundable deposit of 50% of the total transaction at the time of purchase. The remaining balance is due when the items are delivered or shipped to the client. The client acknowledges that, as any custom garments are orders produced specifically for the client, all custom order sales are final. Customers have 24 hours from the time of sale to cancel or change their orders.
Once a client places a bespoke order and pays a deposit, we order the necessary lengths of the required fabrics for that order. As a result, we cannot offer refunds or accept returns on any custom tailoring order.
In the event of a quality or fit issue resulting from our error, your garments will be altered until satisfactory, and if necessary the product will be remade at our expense. Any issues must be raised within seven days of receipt of the order.